FAQ
At Atlassian, we believe in unleashing the potential in every team, and our people are at the heart of everything we do. This extends beyond our products and our Atlassians to the merchandise we wear and use every day. Explore our new store, crafted with passion, care and the true spirit of Atlassian.
We have streamlined our approach to bring you a consistent, brand-approved range of Atlassian merchandise that truly reflects our brand ethos, available globally.
globalshop.atlassian.com is the only Atlassian Group approved source for branded merchandise. All items available on the site have been approved by our brand team.
Absolutely. Log in via the orange button at the top of the homepage to receive a 20% employee discount across the site.
- Buy It Now: This feature includes items that are readily available for immediate purchase and can be bought directly using a credit card.
- Bulk Orders: This feature allows you to compile a list of products in your 'Quote Cart' for which you receive a member of the team reach out to you to provide you with a quote. These items are not already produced and will be produced on approval from the quote and production will take up to 20 working days.
A. Use 'Buy It Now' when:
- You want to purchase items that are in stock and available for immediate purchase.
- You prefer to complete your purchase quickly using a credit card.
- You need products without the need for a custom quote or production lead time.
A. Use the 'Quote Cart' when:
- You need a custom quote for items.
- You want to gather pricing information before making a decision.
- You are looking to order products slightly different to what is in stock.
Only credit cards are accepted on this store. If you wish to raise a purchase order (PO), please contact support@globalshop.atlassian.com and the team will assist you.
We recognise we may not have everything covered. If you need something specific for your team, we can support this. At the bottom of each page, you will find a link to the Order Brief, which allows you to request bespoke items and design support.
Before submitting a request, we recommend browsing the full site, as there may be a suitable alternative available that can be delivered more quickly and cost effectively.
While the assortment may vary slightly by region, we prioritise local sourcing wherever possible. This allows us to maintain high product quality while ensuring all items remain brand-approved and aligned globally.
We offer a curated selection of sustainable merchandise. Items are highlighted accordingly and meet one or more of the following criteria:
- Made from recycled materials - Items produced using recycled plastic bottles (RPET), cotton, paper, metal and more.
- Sustainably sourced materials - Items made from plantable paper, organic cotton, or produced by suppliers with clear commitments to responsible sourcing and production.
- Give-back initiatives - Items sourced from suppliers who are members of 1% for the Planet, B Corp certified, or who actively support underserved communities.
Under the navigation header you will find both “Buy It Now“, “Quick Ship” and “Single item purchases” options. These items are available for dispatch within 15 business days and allow you to order as little as one unit.
Shipping costs are based on the dimensional weight of the package and the distance between the origin and delivery destination.
As we work with a range of specialised suppliers, items within your order may be produced at different locations and shipped separately.
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the shippers website.
You can also track your order in your order history. Just log into your account, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
If your package is lost, please contact us via the Contact Page and we will investigate and advise on next steps.
Please contact support@globalshop.atlassian.com to check whether expedited shipping is possible. Additional charges may apply.
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Please email support@globalshop.atlassian.com and the team will assist you.
Please contact support@globalshop.atlassian.com.
Our operating hours are 09:00 to 17:00 (GMT), Monday to Friday. Enquiries received outside of these hours will be responded to on the next business day.
Order cancellations are not possible due to the speed of printing and dispatch.
